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7 months ago
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Café Nero customers have been left horrified after a mouse was spotted scurrying across the floor of the coffee shop at Terminal 5 of Heathrow airport.
Shocking footage shows the rodent darting between chairs in the coffee shop used by travellers looking to unwind before their flight.
People can be heard chatting and announcements are made on the public address system as the pest runs around in the café in search of food that might have dropped to the floor.
Towards the end of the clip, the camera pans to the other side of the room as the mouse appears to race across the coffee shop, to the alarm of the person filming who seems to have lost sight of the light-footed rodent.
MailOnline has approached Heathrow Airport for comment.
Café Nero customers have been left horrified after a mouse was spotted scurrying across the floor of the coffee shop at Terminal 5 of Heathrow airport
Shocking footage shows the rodent darting between chairs in the coffee shop used by travellers looking to unwind before their flight
People can be heard chatting and announcements are made on the public address system as the pest runs around in the café in search of food that might have dropped on to the floor
Towards the end of the clip, the camera pans to the other side of the room as the mouse appears to race across the coffee shop, to the alarm of the person filming who seems to have lost sight of the light-footed rodent
Heathrow is the UK's busiest airport, boasting 67 million passengers each year, and this is not the first time it has counted mice among its many guests.
In October the pests were spotted scurrying around the floor of a 'British Airways business lounge' at the airport.
The furry rodents were allegedly spotted by an anonymous passenger in the lounge earlier as he waited for his gate to open.
The passenger claimed that he spotted at least three mice scurrying around him and chewing at discarded items left on the floor, but when raising the issue with staff, was told it was 'normal'.
In the footage empty brown armchairs are lined up on either side of the mice, who look to be on the hunt for scraps of food.
The black and white Nike trainers of a fellow flyer can be seen elevated onto the chairs in an apparent attempt to keep away from the curious rodents.
Taking to social media, the anonymous poster aired his disgust at the 'lack of cleanliness' inside the business lounge.
The passenger took to social media to express his disgust on Monday, saying: 'So this is British Airways lounge at Heathrow.
'When I go to the reception to let them know there are over three mice eating under our feet, the receptionist doesn't leave the desk and says she will let management know.
'And when I complain about the free-roaming mice and the cleanliness state of the lounge (or the lack of it) through my British Airways executive, the agent says they adhere to the highest standards and it's normal for mice to reach some areas.
In October the pests were spotted scurrying around the floor of a 'British Airways business lounge' at the airport
The furry rodents were allegedly spotted by an anonymous passenger in the lounge earlier as he waited for his gate to open
The black and white Nike trainers of a fellow flyer can be seen elevated onto the chairs in an apparent attempt to keep away from the curious rodents
'How has British Airways lost its standards like that and how awful is this customer service?
'This is only one video, I have multiple, showing different areas. It's just gross - British Airways business class lounge.'
In response to the incident in October, a spokesperson for British Airways said: 'We are working with Heathrow Airport to make sure uninvited guests don't get past the door in the future.'
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