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From Johnny Haynes, George Best and Bobby Moore to The Cottage's high-end dining club, swimming pool and Michelin star chefs. IAN HERBERT on Premier League clubs losing touch

8 months ago 42

It’s not just the teeming numbers of people that stand out in an image taken before Fulham played Chelsea at Craven Cottage in August 1965 - boys hanging from the floodlight pylons and perched precariously on a ledge in front of its ornate lattice ironwork - but the sense that it was a place for the entire spectrum of society.

Men in ties and jackets blend in with the younger fans and though the flat caps which would have dominated such a scene ten years earlier are largely absent, there is clear sense that match-going is in no way stratified. Everyone had the same experience, including the solitary woman captured in photographer Patrick Larkin’s shot. There was no corporate experience for those who had dressed so smartly for Fulham’s second game of the campaign, which they lost 3-0.

The photograph is an eternity away from the computer-generated images released this week of the modern new elements of Fulham’s new Riverside Stand, including an outdoor swimming pool, ‘skydeck’ with views of the Thames and two Michelin star restaurants which form part of ‘The Gourmet Experience. The supposed ‘cheap seats’ in the Riverside Stand are already eye-wateringly expensive. It was £160 to watch the Manchester United game from that vantage point earlier this season. A ticket with pool access and deck access? It just doesn’t bear thinking about.


It would be wrong to assume that the great Johnny Haynes, Bobby Moore, Rodney Marsh or Alan Mullery, legends of the Cottage, would turn their noses up at the place being turned into a high-end dining facility. Haynes, the first £100-a-week footballer, liked the good life and so did the others. But the facility, with its wide leather seats, poolside deckchairs and jungle of potted plants, flaunts the luxury experience to those long-suffering fans who were watching Fulham place Scarborough and Rochdale in the fourth tier in the mid 1990s and will not be availing themselves of the pool.

The new facility’s glossy PR launch comes six months after the Fulham Supporters Trust accused the club of pricing ordinary fans out of games by charging up to £3,000 for a season ticket – the most expensive in the Premier League this season.

A photo of Fulham's match with Chelsea at a packed Craven Cottage in August 1965 gave the the sense that it was a place for the entire spectrum of society

The photograph is a world away from the computer-generated images outlining Fulham's glitzy plans for the New Riverside Stand at Craven Cottage

Plans for the Riverside Stand come six months after the Fulham Supporters Trust accused the club of pricing ordinary fans out of games 

The cheapest adult tickets for the Manchester United game were £35 in the ‘Family Zone’ in the Johnny Haynes Stand – but supporters had to be accompanied by children, who cost £24 a ticket. The next-cheapest adult ticket in the Hammersmith End set fans back £67. Fulham owner Shahid Khan gave fans’ complaints short shrift, which was consistent with the way he generally treats supporters.

It’s a month since the Fulham Supporters Trust formally stated that the club is not taking fan engagement at all seriously – and now a swanky new facility. All slightly excruciating.

The relationship between football and hospitality didn’t start out this way. When merchandise and retail guru Edward Freedman was poached by Manchester United from Spurs in 1992, to rev up their commercial operation, his interest in improving the hospitality mix was driven by a feeling that some of the wealthier regulars, United all their life, were missing out.

‘The fans were treated very poorly,’ Freedman tells Mail Sport. ‘It wasn’t just the directors who wanted something nice for lunch before the game. There were just a few executive boxes at that time so they upped it to 105. They took things upmarket.’

There were few British clubs to learn from. The most imaginative things had got in the cuisine department in that era was Liverpool opening a McDonalds store inside the Kop in 1995. The Liverpool Echo proclaimed it to be ‘Europe’s first football ground burger bar.’ So Freedman and United chairman Martin Edwards flew to the United States to get some ideas for hospitality. ‘Basketball and American Football franchise were doing it,’ says Freedman. ‘We learned from them.’

It was a shot in the dark but United discovered this was a new revenue opportunity. In 1991/2, United earned £20,000 from executive boxes. By 1994/95, the number had doubled.

In those days, when a manager could spend whatever the chairman agreed to on a player, the terms ‘financial sustainability rules’ had not even been conceived, though it’s football’s setting of such parameters which has led clubs to pursue what Roy Keane was by the late ‘90s calling United’s prawn sandwich brigade.

It’s not just that the executive spend is needed to buy the expensive players, now. It’s the high-rolling audience is so evidently there. There’s a willingness to spend big to watch sport that didn’t exist, ten years ago. The old notion of struggling for ‘spares’ has evaporated for those who have simply bought a Club Wembley membership (costs ranging between £5,000 and £13,000) which entitle them to attend all England, FA Cup and Carabao Cup games at the stadium.

The hospitality areas continue football's marked shift away from the days of the terraces

Plans for lavish hospitality areas come as the Premier League's audience continues to evolve, offering a bigger high end

Liverpool supporters are among those to have protested price rises with fans staging a walkout in 2016 of a match at Anfield after the club announced plans for a £77 match ticket

Those figures are in line with the kind of money people are willing to pay, with live football more of a draw than ever. The audience is evolving, with a bigger high end. Anecdotal evidence suggests the cost of some season tickets at Everton’s new Bramley Moore Dock Stadium – which the club hope to remain intact to compete at – are £3,000 per person per season, with holders being asked to sign up to three seasons. That’s a £30,000 commitment for one supporter, whose wife and son have also been season ticket holders for years. He is inclined to buy.

Other sports are charging equally huge sums for the kind of vantage point that Fulham are now promoting. Some of the viewing platforms for F1 in faraway lands are beyond spectacular.

The best of the best facilities view the prosaic matter of 90 minutes’ football to be only a part of the equation. There’s a F1 karting track under the new Tottenham Hotspur stadium - not something White Hart Lane could ever boast. A button at the new Bernabeu activates the new retractable roof, which can be closed in just 15 minutes to protect concertgoers from the elements. Taylor Swift has already booked it to sing in May.

This stuff understandably jars with some fans, battling to get across the country for 8pm kick-offs. Most fans accept the razzle dazzle and the hiving off of uber-expensive sections of a stadium as part and parcel of the money machine which sustains their place in the Premier League. But some fanbases have a more acute sense of owners crossing the line than others.

Liverpool fans, whose relationship with owners FSG has been difficult at times, walked out en masse in 2016 in the 77th minute of a match against Sunderland at Anfield, after a £77 match ticket (up from £59) and a £1,000 season ticket for the following season was announced as part of the new 8,500 capacity main stand. ‘Without fans it’s just 22 fools in a field,’ the Liverpool podcaster Rob Guttman said at a time.

For the more enlightened clubs throughout the British leagues, hospitality is not all about the uber-wealthy. Hull City, who have won awards for their catering, have expanded their concourse range to include a chicken katsu curry box and apple crumble. On Twitter, @footyscran lays out some of the culinary pleasures fans experience all over the world, from the Kidderminster Harriers cottage pie to the Leeds United cheeseburger loaded fries.

And then there’s Carlisle United, showing remarkable imagination in the field of hospitality with their promotion of a ‘Fixture Release Breakfast’ in which those willing to pay are royally entertained when discovering the date of the Port Vale at home, Lincoln away and myriad other delights.

But it’s still hard to avoid the sense that the Premier League is at most risk of losing touch with its base, as its clubs go in search of the high rollers who seem to be ready to pay, and creating a kind of a class war into the bargain.

Fulham chairman Shahid Khan said the New Riverside Stand will provide fans with a 'premium experience that will be unlike anything in football' as he outlined the club's plans

The club will be catering for a type of supporter at Craven Cottage than in the past

The planned hospitality area in the stand will include two Michelin star restaurants for guests

Plans also include a Sky Deck with a rooftop swimming pool which will overlook the Thames

Perhaps the most beautiful evocation of the unstratified football, as we used to know it, comes in The Homes of Football - British Football Culture in the 1990s by the documentary photographer Stuart Roy Clarke: his journey around a domestic game on the cusp of a modernisation which, after the horrors of Hillsborough, supporters were right to feel could only serve them well.

It’s a reminder of the accessible, affordable place that the sport here used to be, before the unanticipated billions that Rupert Murdoch paid for broadcasting rights bestowed unbelievable material riches on what, to the outside world, is now the "EPL".

Clarke's image of supporters at Roker Park in 1996, entitled "Looking Up" is extraordinary - both because of its artistic merit - the colours and stripes of their kits reflecting the vernacular architecture – and because of the people who occupy the frame. Brothers, sisters, cousins, schoolfriends, a father, you imagine; all entranced and frozen in time by we know not what. They are an anachronism now because they couldn't afford 12 tickets to be side by side even if they could find them.

There is an irony and a significance about the fact that only a German publisher - Spielmacher - commissioned The Homes of Football (the text is in German, with English translation tucked away at the back). Germany seems to have a fascination with 1990s English football just before the big money, the modernity and the million-pound-a-month salaries came in.

Be prepared to hear a lot more about how to blow a fortune at the Cottage on matchday. Yet to be fully unveiled by Fulham are ‘The Dugout’ (a seat behind Marco Silva) and Fulham’s ‘Matchday Plus offering’ (which seems to be something entirely different.) Fulham are delighted, like all expanding Premier League clubs these days, that there’s been a ‘strong emphasis’ on employing local people to do the building work. It may be as close to the pool and Skydeck that those Londoners ever come.

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