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1 year ago
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An Atlanta woman was charged thousands of dollars at her local Subway after the store's card machine apparently changed screens while she was completing her purchase.
Vera Conner was at a College Park Subway when she ordered a #4 Supreme Meats -commonly known as the Italian Sub - for an exact $7.54.
But a few days later, she discovered a $7,112.98 charge instead of the regular amount.
The price of the sandwich varies between different Subway locations but is consistently under $7K.
The shocked customer noticed that the number on the gratuity line matched several digits of her telephone number.
Conner believes that the screen changed to 'requesting a tip' when she was trying to enter her phone number to collect her Subway rewards points.
Vera Conner was at a College Park Subway when she ordered a #4 Supreme Meats -commonly known as the Italian Sub - for lunch
Conner believes that the screen changed to 'requesting a tip' when she was trying to enter her phone number to collect her Subway rewards points
'I know exactly what it normally costs. I was like, "Oh, my God! How did this happen?",' she said
Conner told Channel 2: 'I could have gone to Italy and got the sandwich.
'I know exactly what it normally costs. It’s $7.54. I was like, "Oh, my God! How did this happen?"
'I must have been keying it in the pad, and the screen changed.'
She desperately tried to discuss the outrageous charge with the store manager, who declined to talk to her.
Connor also approached her credit card company, Bank of America, who sent a denial letter instead of helping her.
She has spent nearly a month trying to get her money back.
'This is unbelievable because I feel like everyone that sees it must know that it’s a mistake. I’ve worked in retail before. I know how we tally up at the end of the night,' the distressed woman said.
She desperately tried to discuss the outrageous charge with the store manager, who declined to talk to her
Connor also approached her credit card company, Bank of America, who sent a denial letter instead of helping her. Later, the bank contacted Subway and its corporate offices and requested a chargeback, which the fast-food chain has confirmed that it was processing
But once she went public with her story, Subway told Channel 2 they were aware that she had disputed the charge.
Bank of America also contacted Subway and its corporate offices and requested a chargeback - which the fast-food chain has now confirmed that it will process.
The #4 Supreme Meats sandwich comes with Black Forest ham, Genoa salami, pepperoni, and capicola on fresh-baked Artisan Italian bread with double provolone cheese, lettuce, tomatoes and red onions.
English (US)