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Gaynor Lord's last movements caught on camera: Video retraces steps of missing mother on day she vanished as her family mark a week since her disappearance

9 months ago 39

The mystery of Gaynor Lord's disappearance began in the basement food hall of upmarket Jarrolds department store in the centre of Norwich where she works on a Bullards Gin concession.

Police have appealed for anyone to provide dashcam or doorbell footage of her movements as they try to understand what was going through her mind as she headed to Wensum Park at dusk on late Friday afternoon.

The mother-of-three's disappearance has sparked a huge police operation which has involved specialist divers, underwater drones and desperate appeals to the public.

Mrs Lord was supposed to finish a shift at Jarrolds at 4pm but she was filmed leaving an hour and a quarter early.  Police yesterday revealed that they have 'some indications' as to why she left work early, but also admitted they have not been able to establish her state of mind when she went missing with 'any degree of confidence'. 

After leaving work, she then dashed through moving traffic towards Norwich Cathedral where she spent around 30 minutes. CCTV then captured her walking down St Augustine's street at 4.01pm towards Wensum Park where her belongings were later found. 

MailOnline has traced the entire 1.5-mile journey which she made on foot after leaving work exactly a week ago as fears grow for her safety. 

CCTV footage shows Gaynor Lord leaving work over an hour early on the day that she vanished

2.45pm-2.47pm

CCTV footage shows Ms Lord - described as white, 5ft 6in tall with a blonde shoulder-length bob, jogging up Bedford Street after leaving work at the Bullards Gin counter in Jarrolds department store at 2.45pm, more than an hour before her shift was due to end.

She is wearing a white shirt and a yellow tank top, and is carrying a large olive-coloured coat under her arm. 

She can be seen on the footage walking into London Street at 2.47pm and then crossing the road in Queen Street without waiting for a red light, narrowly missing moving traffic, heading towards Norwich Cathedral.

The CCTV footage shows Gaynor walking into Cathedral Close, then spending around half an hour in its precincts, where it's thought she used the public lavatory beneath the Refectory cafe. 

3.22pm 

Then leaving the Cathedral at 3.22pm, she retraced her steps back onto Queens Street and continued to walk along St George's Street at 3.49pm past Norwich Playhouse.

Police are appealing for information to fill the gaps in where there is no footage of her. 

3.49pm-3.53pm 

CCTV captures Mrs Lord walking along St George's Street near the Playhouse theatre.

She then walks along St Crispins Road towards Pitt Street at 3.53pm.

The missing mother was supposed to finish a shift at the Bullards Gin counter in the basement at Jarrolds department store (pictured) at 4pm but she was filmed leaving an hour and a quarter early.

MailOnline has retraced Mrs Lord's last movements. She rushed out of work (left) and then crossed the road in a rush (right) 

4.01pm 

New CCTV released yesterday - believed to be the last available - shows Mrs Lord looking at a shopfront as she walked down St Augustines Street at 4.01pm on her way to Wensum Park. 

The police investigation has centred on Wensum Park in Norwich, where Mrs Lord's belongings were discovered by a member of the public at 8.10pm on Friday evening. 

Her clothes, phone, glasses and jewellery were found in the park, while her coat was found in the River Wensum, leading police to reveal that the most likely scenario was that she 'entered the water'. 

Wensum Park is only a short walk further on. 

Police visited her home and quickly established that she did not come home from work that evening and that the park was not part of her usual route.

One eye-witness, Rosie Richards said she saw a woman fitting Mrs Lord's description in the park and described her as appearing 'quite calm'.

But Ms Richards, who lives nearby, claimed something 'just seemed a bit off' because it was getting dark at the time around 4pm.

She recalled: 'To me she seemed quite calm. She was sort of putting her coat down on the floor and sort of performing a yoga pose. It just seemed a bit off at this time because obviously it was starting to get dark.'

She added: 'It's really upsetting. I'm thinking of her friends and family because she is a similar age to my mum and that would be awful to be going through what they are going through now.'

Wensum Park has been closed off to the public since Saturday and specialist teams continue to carry out extensive searches of the land and water. Searches have been carried out in the River Wensum with assistance from the constabulary's Marine Unit, Norfolk Fire and Rescue Service and the Coastguard.

Specialist underwater search teams from Lincolnshire Police are also on site, along with a unit from Lancashire Fire and Rescue, which was involved in the search for Nicola Bulley earlier this year.

Police believe it is likely that Gaynor may have entered the water, and due to the location of where Gaynor's clothing and possessions were found, this continues to be the area that's the focus of searches.

Speaking near the spot in Wensum Park where Mrs Lord is believed to have gone into the water, Chief Superintendent Dave Buckley of Norfolk Constabulary yesterday said it will take 'a couple of days' or longer to complete the search of the stretch of river, which has included using sonar equipment. 

'It's very, very challenging - the river is very, very full of water with all the rain, full of lots of debris,' he said. The divers can see about one foot in front of them, so it's an extraordinarily challenging environment for them to work in.'

Mr Buckley added that the force is keeping an open mind about what happened to to Mrs Lord but that 'everything we know is pointing to a high probability that Gaynor went into the water'.

Footage shows Gaynor Lord leaving the Norwich Cathedral grounds after spending over 30 minutes there

This is the last known footage of Gaynor Lord before she vanishes. She looks at a shopfront on St Augustine's Street

'We've got some indications as to why she behaved the way in which she did but what we're doing is we're just working backwards now to actually truly understand what may have taken place.

'We're just cautious of everything we know at the moment because clearly we've ended up in the situation we have, which is not usual.'

Mrs Lord's colleagues have insisted her behaviour was normal prior to her disappearance. A co-worker at the store's Bullards Gin concession said she seemed her 'normal, happy self' days before.

A floor manager in the city centre store added: 'There was nothing to suggest at all that something like this would happen... She didn't show any signs of distress or concern.'

One of Mrs Lord's friends, Julie Butcher, revealed today that she shared 'gins and hugs' with the mother-of-three just days before and the pair agreed to play tennis together after Christmas.

She also received a call from Mrs Lord about half an hour before she left work on the day of her disappearance, but had to cut the conversation short after receiving another call from a work client. She promised to call Mrs Lord back.

Police teams continue to hunt for clues in the disappearance of Gaynor Lord in Norwich yesterday

Members of the dive team searching the River Wensum at Wensum Park in Norwich yesterday

Detectives are using sonar equipment at the River Wensum in Norwich yesterday morning

Divers are seen going under the water in Wensum Park in Norwich on Thursday afternoon

Ms Butcher told Sky News: 'I wish I hadn't have answered that call. Really wish I hadn't have answered that call. And then she may have talked to me a bit more or I might have found out the reason why she was calling me.

'She was happy on Tuesday and we had a few gins with her and the last time I saw her she gave me a hug.'

She also spoke to ITV's Good Morning Britain, and said of the first call: 'When I answered it she said where are you, where are you?'

When Ms Butcher did call her friend back about five minutes later, there was no answer.

Then, she got another call but thinks it was a pocket dial.

The police operation has entered its seventh day with officers still searching for vital clues which could help them find Mrs Lord. 

Anyone with information or who knows of her whereabouts should contact Norfolk Police on 101 quoting incident number 427 of 8 December 2023. 

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