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Hundreds of American Airlines passengers remain stranded in Curacao since Sunday: 'It's like the Hunger Games'

4 months ago 15
  • Hundreds of passengers, including a couple on their honeymoon, were delayed
  • A married couple were forced to stay at a roach-infested hotel room for a night
  • After their ordeal, it still remains unclear how many people got back to the U.S.

By James Cirrone For Dailymail.Com

Published: 19:55 BST, 29 May 2024 | Updated: 21:51 BST, 29 May 2024

American Airlines has received quite a bit of flak from passengers in Curacao whose Sunday flight back to the U.S. was delayed multiple times, with some of them remaining stranded for days. 

A woman named Desirae Chanie, who had been honeymooning with her husband on the tiny island nation off the coast of Venezuela, kicked off the backlash against American Airlines by what she said has happened since Sunday. 

Chanie posted a video on TikTok explaining that she and hundreds of others boarded American Airlines Flight 572 back to the US on Sunday that was supposed to arrive at around 4:14 pm.

The plane was in the air for about 30 minutes before the pilot was forced to land back in Curacao because of 'mechanical issues.'

After being told they would be leaving at 6 pm, then 7 pm, American Airlines finally told everyone they'd have to stay another night, Chanie said. Cue a multi-day ordeal that Chanie said started with people running around the airport and competing for hotel vouchers 'like it was the Hunger Games.'

Desirae Chanie, who had been on her honeymoon with her husband in Curacao, spent days stranded in the Curacao airport but has now made it home

'It was a matter of you had to be in line first to get the nicer hotels, and if you were not in line first, you were going to be stuck with whatever it was that they gave you,' Chanie said in her TikTok.

Eventually, Chanie said she and her husband made it back to the hotel American Airlines provided, but were chagrined to discover a roach inside their room and no central air conditioning.

'We ended up staying awake the entire night in one area of the room. We didn't open any suitcases, we didn't open any of our backpacks, we just left everything closed because we wanted to go home at that point,' she said.

She added that they got up at around 6:50 am on Monday and headed straight for the front desk to try to get a taxi back to the airport to hopefully catch an early flight.

They apparently tried to use the taxi voucher the airline gave them but it turned into an 'entire ordeal,' with staff explaining to the couple that they'd have to wait hours before a taxi service would arrive that would accept their voucher.

When they finally resolved the taxi situation and got to the airport at around 8:10 am, Chanie said she was hit with another problem.

'There were no American Airlines staff there to help us,' she said.

Another user on TikTok posted the throngs of people trapped in Curacao airport waiting to get home to the U.S. for multiple days

The airport staff she managed to talk to told her that they couldn't help her until three hours before her new flight, which had been delayed until 8 pm on Monday.

'So we had no hotel... we couldn't get through TSA security until three hours before our flight left,' she said. 'And so we just had to hang out in the lobby of the entrance of the airport for almost nine hours.'

Chanie said she and her husband were told by American that they were on stand-by lists for earlier flights than her 8 pm flight, but those fell through as well.

The horror continued when she was later told that the flight at 8 pm that she'd been banking on for hours had also been canceled. 

American Airlines did not immediately respond to DailyMail.com's request for comment on this incident

'When they told us that it was canceled again, I think everybody at the airport just lost it. I was in tears, other people were in tears... and American Airlines just did not care.' 

She posted the video on Tuesday, a day after the second cancellation, and even by then, she had no idea when she'd be able to leave. 

Chanie and her husband have since made it back to the US, DailyMail.com has learned.

It's unclear how many passengers from that original flight were able to make it back to the US from Curacao. 

American Airlines did not immediately respond to the DailyMail.com's request for comment.

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