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I planned the perfect holiday with my partner to Fiji. I booked a flight with Qantas and that's when it all went wrong

7 months ago 39

By Pranav Harish For Daily Mail Australia

Published: 04:20 BST, 24 April 2024 | Updated: 04:35 BST, 24 April 2024

A Qantas passenger has slammed the airline after her dream holiday to Fiji was ruined when her luggage was given back to her soaking wet. 

Shirley Becke, 70, had planned the getaway to celebrate her birthday with her husband and booked a flight from Sydney to the island hotspot on April 5. 

To her horror, Ms Becke claimed her luggage was returned to her wet after it had been left out in the rain on the tarmac back in Sydney for at least 30 minutes.

The NSW capital experienced one of one of the wettest days on record when the region was pummelled by the heaviest rainfall in four years. 

'When we arrived at our hotel and opened our bags, our clothes and toiletries were wet,' Ms Becke told Yahoo

Shirley Becke (pictured right) had planned a dream holiday with her husband (pictured left) to Fiji to celebrate her birthday, but discovered to her horror that her bags were soaking wet

The 70-year-old was forced to spend the first night of her holiday without any clothes - including her underwear.

Ms Becke said she had to dry her wet clothes and belongings, including her suitcase, on the balcony of the hotel. 

'I didn't have any dry clothing available until the next day as I had to drape all the wet clothing on the furniture located on the balcony,' she said. 

Ms Becke took photos of the damage showing wet patches on the suitcase and clothes as well as soggy medication packaging.

Her husband's luggage however was not affected.  

Ms Becke claimed her luggage was left out in the rain, for what she believes was for at least half-an-hour, on the day she boarded her flight from Sydney Airport. 

She said several suitcases and even pets were left on a trailer which had been towed onto the tarmac to be loaded onto the aircraft. 

'It's totally unacceptable as Qantas would have been aware of the bad weather and surely should have prepared for it,' Ms Becke said. 

Mrs Becke claim that her baggage was left on a trailer that was towed onto the tarmac at Sydney airport while it was raining heavily (pictured)

Sydney was hit with 111mm of rain to 9am on April, 5. 

After Ms Becke came back to Australia following her week-long holiday, she contacted Qantas to raise the issue directly with them.

She claims she was told by the airline that she should have informed staff at the airport on the day she left. 

Ms Becke argued she was not aware of the issue until she got to her hotel in Fiji. 

Qantas informed Ms Becke in an email that staff ensure baggage is not left out in the rain for a significant amount of time.

The airline told her they would not be able to consider water damage to her baggage as a result of the incident. 

The 70-year-old  took photos of several belongings that she had packed for the trip (pictured),  which were left with stains from the water after her belongings were drenched

A Qantas spokeswoman told Daily Mail Australia that staff always put safety first during periods of heavy rainfall. 

'When airports are impacted by severe storms, staff may be directed to leave the airport tarmac for a period of time until it is safe to continue working,' she said. 

'While every effort is made to ensure bags remain under cover during wet weather, safety is always our first priority.' 

The spokeswoman explained that most passengers understand that their bags may get wet when the items are loaded and unloaded onto aircraft. 

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