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Liverpool suspend ticket sales after CYBER ATTACK... with officials unsure when sale will reopen as this 'sophisticated bot attack' is 'different to anything they have experienced before'

4 months ago 23
  • Liverpool have suspended the sale of their 'members tickets' until further notice
  • Liverpool officials revealed that they had 'sustained, sophisticated bot attack'
  • It remains to be seen as to when Liverpool will reopen the sale for tickets 

By Charlotte Daly

Published: 17:28 BST, 18 July 2024 | Updated: 17:56 BST, 18 July 2024

Liverpool have suspended the sale of their 'members tickets' until further notice after suffering a cyber attack.

Liverpool members who had attended 13 or more league games at Anfield last season were given the opportunity to by tickets for the first half of the 2024-2025 Premier League season on Wednesday.

However, fans were left feeling frustrated as the website they were directed to crashed within an hour, denying them the chance to buy tickets for the opening home games of the season.


Liverpool were quick to respond to their fans via email, sharing a statement claiming there was 'a serious technical issue with the ticketing system'.

They had planned to reopen the sale on Wednesday afternoon but refrained from doing so because the issue was still present. As a result, they decided to push back today's sale to members who were successful in a ballot.

Liverpool apologised for the error, stating they had 'sustained, sophisticated bot attack… different in nature to those we have experienced before'.

Liverpool have suspended the sale of their 'members tickets' until further notice after suffering a cyber attack

Liverpool members who had attended 13 or more league games at Anfield last season were given the opportunity to by tickets for the first half of the 2024-2025 season on Wednesday

The email read: 'This is hugely disappointing and frustrating as we have made a number of significant improvements to our supplier's ticketing system to try and prevent this type of cybercrime.

'We will continue work with our fan groups to improve the selling processes and systems and will consider all options that will eventually deliver the experience our fans deserve.

'We are sorry we have not managed to prevent unacceptable fraudulent activity which has impacted our genuine and valued supporters.'

It's believed an investigation has been launched into how the bot attack - which is a type of cyber attack that uses automated scripts - was able to infiltrate Liverpool's system.

In the meantime, the third party who run the system will put extra security measures in place before Liverpool confirm the date for the new sale to take place.

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