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Sainsbury's shoppers are left without online deliveries after the supermarket is hit by ANOTHER IT meltdown

6 months ago 35
  • More than 500 customers have reported  issues with the online service
  • Have you been affected by Sainsbury's IT issues? Email shannon.mcguigan@mailonline.co.uk 

By Shannon Mcguigan

Published: 09:36 BST, 25 April 2024 | Updated: 09:59 BST, 25 April 2024

Sainsbury's shoppers have been left without online deliveries after the store was hit with technical issues.

The supermarket chain has confirmed an IT problem has meant hundreds of online shopping orders were cancelled, according to The Sun.

More than 500 shoppers have reportedly had issues with Sainsbury's online service, according to Downdetector.

Several enranged shoppers have taken to X (formerly Twitter) to air their frustrations after their shopping did not arrive this morning. 

One customer penned: 'Sainsbury's My delivery was due between 0730 and 0830. It didn't show, and I've had no email, and my card hasn't been charged. 

Hundreds of Sainsbury's customers have been left without their online orders this morning after the chain was hit with technical issues (file)

More than 500 Sainsbury's customers have reportedly been left without their online deliveries this morning (pictured: Downdetector graph illustrating the reports)

'Are you able to advise, please?'

A second chimed in: 'Just adding myself to the list of clients expecting a delivery and ghosted by this morning.

'No order confirmation, no answer to DMs, call centre just hangs up. How does this keep happening??'

Another added: 'Hi my online order hasn't arrived. I've tried calling customer services but just get cut off. Any advice on how I can find out what's happened.'

'@sainsburys Apparently my order has been cancelled but I've not received any notification of this and cannot get to speak with anyone about it as my call keeps getting 'ended',' one shopper wrote. 

Responding to one of the complaints, the Sainsbury's social media account said: 'I'm sorry for the tech issue.

'We're aware there is an issue and we're working to have it fixed ASAP. At this stage I wouldn't be able to confirm when your deliver will happen.'

A Sainsbury's spokesperson said: 'A small technical issue affected some groceries online orders this morning. 

'We have contacted these customers directly to apologise for the inconvenience.' 

This comes shortly after a Sainsbury's top boss apologised to customers for an IT meltdown that left thousands of shoppers without their groceries in March. 

The 'technical issue' created chaos on one of the busiest shopping days of the week - a Sunday. 

The grocery chain cancelled online orders and couldn't accept contactless payments - so shoppers either had to use a physical card or pay in cash.

Customers, who already faced long queues at the tills, were forced to desperately queue at nearby ATMs, but many machines ran out of cash due to the dramatic uptick in withdrawals.

CEO Simon Roberts sent an email to all shoppers confirming the 'affected systems are now back online' and stores continue to be open and 'fully operational' at the time.

He apologised to 'every customer' that was impacted by the IT failure in March and revealed that any shopper whose online order was not delivered will receive a voucher in the coming days in help make up for the 'inconvenience'.

During the retailers previous IT meltdown, Sainsbury's confirmed it would contact all customers affected by the glitch.

If your technical issue is not resolved, you can contact Sainsbury's by calling 0800 328 1700. 

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