'This is getting out hand': Internet is divided after Wendy's customer shares video of her giving order to AI employee at drive-thru

AI has taken over the drive-thru at a Florida Wendy's, and a TikTok user was not thrilled to see this change.

Brittany, who is known by @brittanyann_22 on TikTok, posted a video on April 19 of her making a drive-thru order with an AI employee.

The TikTok user, who revealed in her video description that she is 'not for this,' got into the back of a line at Wendy's drive-thru to record her video.

It's led to more than 22,000 TikTokers debating the ethics of AI, which one user said is 'getting out of hand.' 

Despite the non-human entity taking her order, she successfully received a medium chocolate frosty in less than a minute. 

Brittany's clip has gotten more than 16 million views, and it's currently her most-watched TikTok video.

Wendy's first began replacing drive-thru employees with AI chatbots in 2023.

The fast-food chain and Google Cloud have been working together to develop Wendy's FreshAl.

A Wendy's news release read that its AI ordering system is 'intended to feel as natural as interacting with a crew member.'

'It’s at least as good as our best customer service representative, and it’s probably on average better,' said Wendy's CIO Kevin Vasconi to The Wall Street Journal during their earlier test runs.

Although Brittany has made it clear that she's not a fan of the AI drive-thru employee, it appeared to be easy for her to place an order.

The AI employee welcomed Brittany to Wendy's and asked her what she'd like to order right when she drove up to the menu.

The AI employee's words also appeared on the screen in English and Spanish.

Although it appeared to be fully functional, the AI technology did make a few errors while Brittany was ordering her Chocolate Frosty.

Brittany asked the AI employee: 'Can I Have a Chocolate Frosty.' The machine translated it to 'And I Have a Chocolate Frosty' while she was placing her order.

Once she selected the size, Brittany said she wanted nothing else.

The machine paused for a few seconds, and then it told Brittany to pull up to the next window while showing her order total.

Brittany read through the comments of her first video and decided to give the AI employee a more complex order in another TikTok she posted on the social media platform last week.

She ordered a Dave's Double with a slice of cheese, two tomato slices, and the bottom portion of the bun with ketchup on the side.

The AI employee noted everything Brittany asked for at the bottom of the screen and asked her if she wanted to make it a combo.

She ordered a small Chocolate Frosty after the AI employee told her that they did not have vanilla.

She then upgraded her cheese fries and the grand total of her meal was $11.81.

'I really do not know how people who order through drive-thru... This wasn't even complex or difficult,' she said after placing her order.

She added that the drive-thru window employee asked her why she only wanted the bottom portion of the bun. 

TikTok users debated the topic of AI employees at restaurants on Brittany's viral video and they have also dissed the technology in her reaction clip that she posted last week.

More than one commenter wrote positive things about the AI employee and one person even called it 'polite and friendly.'

One user revealed that they think it's 'better than screaming your order six times' because an employee wouldn't hear it.

TikTokers have been harsh on the other videos and one person dissed Wendy's by writing that Wendy's would rather 'not have employees' then pay minimum wage.

'AI taking over these jobs is perfectly fine because AI has better customer service skills than the people who actually work there,' one person wrote.

'It encourages kids to go for something more complicated as a job instead.'