My Taylor Swift tickets were stolen from my Ticketmaster account and they refused to help me

Ticketmaster is failing Taylor Swift fans who had their pricey tickets to see the pop icon stolen from their accounts by scammers.

Would-be concertgoers who had their accounts hacked and tickets stolen are coming forward to blame Ticketmaster for poor security and a sluggish response to the crime.

Blaine Heck, 36, told DailyMail.com that she was given $3,500 tickets to a Taylor Swift concert in New Orleans as a birthday gift, only to discover that fraudsters broke into her online account this week and transferred them out.

She said she immediately contacted Ticketmaster, who informed her that 'it could take up to a week to resolve the issue - without any guarantees.'

'This situation has left me incredibly frustrated, and after speaking with others, I've realized that this is happening far too often, especially as we approach Taylor's upcoming U.S. tour dates,' she explained.

Heck, of Essex, Connecticut, added that Ticketmaster seemed to have 'no sufficient safeguards in place to prevent these kinds of account breaches and ticket thefts.'

She said she accepted the tickets into her account, learning through an an email that they had been transferred to another account the next day. 

'Given the high stakes around major events like this, it feels like there needs to be a stronger digital ticket policy and enhanced security measures to protect customers," she continued.

'I did my duty by having different passwords, I changed them often, Ticketmaster failed me and so many others.' 

Heck, a publicist, said she contacted friends in the media industry and ultimately had the tickets returned.

But she's still not letting Ticketmaster off the hook.

'I believe that there are hundreds more who this is happening to and they have to wait days if not weeks to even get Ticketmaster to respond,' she said.

California-based Ticket holder Sydney Rosa, 27, said she had her $1,200 tickets to an October 3 Pink concert in New Jersey stolen last week.

She called Ticketmaster within an hour of discovering the fraudulent transfer, but an operator told her it would take 48 hours to escalate the case.

'I called back about an hour later that day because I saw that the fraudster had put the tickets they stole from my account back on the resale market on Ticketmaster. They confirmed that they saw that and said I just need to wait for a call-back,' Rosa wrote in an email to DailyMail.com.

Two days later, she called Ticketmaster again and spoke with another representative who told her she been 'given misinformation,' and that it would take three to five business days for the company to 'find a resolution.'

After waiting five business days, she still hadn't received a response. So she called again, and again was told she'd need to wait three to five business days.

'[The representative] was super unhelpful as is all Ticketmaster because they don’t care, they have my money,' Rosa said.

Exasperated, she resorted to LinkedIn and messaged Ticketmaster's global head of resale operations, who restored her tickets.

'It's still ridiculous though because if I hadn't gone that extreme route who knows what would have happened,' Rosa said. 

'I was lucky but clearly other people haven’t been as much.'

Heck shared her horror story less than a week after Savannah Van Skyhawk experienced the same issue with her Taylor Swift tickets. 

After she had four tickets to see Swift swiped from her account, she immediately contacted Ticketmaster - but the company ghosted her after the initial conversation.

'They would just tell me like, "We'll call you in three to five days." So, I'd wait three to five days, and they wouldn't call me,' she said.

'I try calling them again, and then again, they'd say three to five days. It was just kind of a circle, like no one ever called me.'

The company restored her tickets and account after a media report on the predicament, but didn't explain how it happened.

'They just said once I'm back into my account, to change the email and change the password' she said, WTHR reported.

'Fans should be aware unauthorized ticket transfers are often a result of poor password management, like using the same password across multiple websites,' the company told the outlet.

'Fans should use a strong unique password for their Ticketmaster account, as they would a bank account.'

Daily Mail has reached out to Ticketmaster for comment.