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11 months ago
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Westpac customers have unleashed on the bank after they were unable to access their accounts for eight hours.
Some customers reported logging into their app to find zero dollars in their accounts while others found their cards had been erased.
The outage was first reported at about 9pm on Monday, with Westpac confirming mobile and online banking services had resumed just after 5am on Tuesday.
Many have since expressed their outrage at the bank, and questioned how a cashless society would work with many businesses now relying solely on mobile payments.
Westpac customers have unleashed on the bank after they were left unable to access their money for eight hours
Many Westpac customers vented their frustration
One woman said she was unable to sleep after fearing she'd been hacked
'I couldn't sleep last night. I was terrified that I'd been hacked. Optus compensated me for their outage. What will be offering me for my stress?' one tweeted.
'Not good enough. This shouldn't even be an issue. And you want us to go fully cashless? I don't think so. Bankless seems safer,' said another.
'An SMS or an email telling me? I put petrol in my car and couldn't pay. Luckily I have cash! I thought I was hacked and tried to call for help because there was nothing on your website then found you don't answer phones after 8pm? Better communication needed Westpac!' one person tweeted.
'How long did that take to restore, over 8 hours? How's everyone enjoying a sample of that cashless society?' another wrote.
Customers said they had logged into their mobile banking apps only to find all accounts had disappeared.
Others were not able to log in at all.
Customers were also frustrated that Westpac had broken the news of the outage on social media rather than on their website, or via a text or email.
More than 10,000 people reported being unable to access their account to Down Detector, a platform that records outages.
Westpac had provided regular updates throughout the evening.
'We're aware that customers are currently experiencing issues accessing account information in online and mobile banking,' the bank tweeted when the outage was first reported.
Westpac customers found their accounts had vanished on online banking on Monday night before the big four bank let them know an hour later the service was down
'Our teams are working to fix the issue. We apologise for any inconvenience and will continue to share updates here.'
Westpac immediately issued an apology to customers following the outage.
'We want to apologise to all our customers who were impacted by the issue overnight,' the bank tweeted.
'We recognise this took too long to resolve and we thank customers for their patience.'
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